1. Overview
By placing an order with Butter & Blossom LLC ("we," "us," or "our"), you agree to the following terms and conditions. Please read them carefully before submitting your order.
2. Order Cancellations
We understand that plans change. Cancellation requests are subject to the following policy:
- More than 7 days before pickup: Full cancellation with no penalty. Please contact us as soon as possible.
- 3–7 days before pickup: 50% of the order total may be retained to cover ingredients and preparation costs already incurred.
- Less than 72 hours before pickup: No refund will be issued, as production will have already begun.
- Custom orders: Custom and specialty orders are subject to a separate deposit policy. Any cancellation forfeits the 50% deposit. See the "Custom Orders" section below for full details.
To request a cancellation, please email us at orders@butterandblossom.net.
3. Payment & Order Fulfillment
All orders must be paid in full before fulfillment begins. We will not prepare, bake, or release any order until full payment has been received and confirmed. If payment is not received by the agreed-upon deadline, your order may be canceled and the date released.
4. Refund Policy
Due to the handcrafted, perishable nature of our products, we do not offer refunds once an order has been picked up or delivered. However, if you are unsatisfied with your order due to a quality issue on our part, please contact us within 24 hours of pickup and we will work with you to make it right.
Refunds or replacements are issued at our sole discretion and may be provided as store credit toward a future order.
5. Custom Orders
Custom orders (including specialty cake pops for events, parties, or celebrations) are subject to the following requirements:
- Custom orders must be placed at least 3 weeks (21 days) prior to your event date to ensure adequate time for preparation. Orders placed with less than 3 weeks' notice may not be accommodated.
- Delivery may or may not be available depending on location and scheduling. Please inquire at the time of ordering — delivery is not guaranteed and is offered at our discretion. An additional delivery fee applies and is not included in the order price.
- All applicable local tax rules apply to your order, including any taxes associated with delivery services in your area.
- A 50% deposit is required for all custom orders and is due on the date the order is placed.
- The full balance is due at least one week (7 days) prior to your event date. We will not begin production until full payment has been received and confirmed.
- If a custom order is canceled for any reason, the 50% deposit is non-refundable and will be forfeited.
6. Unclaimed Orders & Late Pickup
Our products are fresh, handcrafted, perishable food items. Because we cannot guarantee the safety or quality of food that is not stored properly, the following policy applies:
- Orders not picked up within the same day of the agreed pickup window will be considered abandoned.
- Abandoned orders are non-refundable. We cannot hold or store perishable items beyond the pickup window and cannot guarantee food safety after that point.
- If you anticipate a delay, please notify us as early as possible. We will accommodate late pickups when feasible but cannot guarantee product availability.
7. Cottage Food Disclosure & Assumption of Risk
Butter & Blossom LLC operates as a licensed Cottage Food Operation under Arizona state law. By purchasing from us, you acknowledge and agree to the following:
- Our products are produced in a home kitchen that is not subject to public health inspection by the Arizona Department of Health Services (ADHS) or any other regulatory body.
- Our kitchen may come into contact with common food allergens including but not limited to: wheat, dairy, eggs, tree nuts, peanuts, and soy, as well as pet allergens.
- You, as the consumer, assume the standard risks associated with purchasing and consuming home-produced cottage food products, including risks related to allergen cross-contact and the non-inspected nature of the production environment.
- It is your responsibility to inform us of any severe allergies prior to ordering. While we will take reasonable precautions, we cannot guarantee an allergen-free environment.
To obtain additional information about cottage foods or to report a foodborne illness, visit azdhs.gov/Cottagefood.
8. Geographic Restrictions
We only sell and deliver within the state of Arizona. Orders placed with out-of-state shipping or pickup addresses will be canceled and refunded in full.